Below are common questions we receive from workers whose employers use Everee to pay them. If you don’t see your question answered, please reach out to the Everee administrator at your company or submit a request to our support team.
What steps do I need to complete on Everee to finish my onboarding?
You should have received an email from Everee asking you to complete your profile in our app so you can get paid. We’ll need information like your bank account number(s) where you want to receive a direct deposit for your pay and your address. Log in at app.everee.com to finish your profile.
I can’t get through the Everee onboarding process. What should I do?
If you get stuck during the onboarding process and already have access to the Everee app, you can reach the Everee support team at support@everee.com or by calling (801) 341-8270 (press #3).
How soon will I get paid after I receive a notification that my pay was approved?
It depends on your company’s pay cycle. If your company has same-day or next-day pay, when you receive funds depends on how fast your company approves your pay. If your pay was approved before 1 p.m. ET, you’ll receive pay that same day. The exact timing of your deposit depends on your bank. Payments approved after 1 p.m. ET will be deposited the next day, so if you work a shift in the evening, you’ll get paid the next day as long as your payment is approved in the morning.
Will I get paid over the weekend?
Because we deposit your pay directly into your bank account, we can’t currently pay you over the weekend. That means if you work a shift Friday late afternoon-Sunday evening, you’ll most likely receive payment for it by end of day Monday, as long as your employer approves pay by then.
I haven’t gotten paid for work I’ve done. What’s happening?
If you believe you should have received payment already but haven’t, there are a few reasons why this might be the case:
- It’s the weekend, and you’ll receive payment on Monday (see previous question)
- The payment is still processing and it will be deposited later today (payments typically arrive between noon-6 p.m. depending on your bank).
- You haven’t yet completed your onboarding in Everee.
- You completed your onboarding in Everee but there was an error in your bank account information and your payment was returned (see next question for what to do).
I got an email saying my payment was returned. What do I do now?
It’s easy to make a mistake when entering your bank account information. To fix it, follow these instructions:
- Log into the Everee app
- Click on your profile image
- Hit “Edit direct deposit”
- Click on your current bank account info
- Overwrite the existing bank account info with the correct information
- Hit Save
Once an accurate bank account is entered, you’ll receive the payment amount that was returned the next business day (excluding holidays).
Can I have my pay go into more than one bank account?
Yes, you’re able to list multiple bank accounts in our app and allocate a certain percentage of your earnings to each one. At this time, we support checking and savings accounts. We also accept payment apps like Venmo and CashApp, but only if direct deposit is enabled. Please verify that it is before using one of these apps or you may not receive your pay. You can learn more about using these apps here.
Who do I contact when I have issues with my pay?
If you have questions about the amount you received, your shifts or the timing of your pay, you should start by asking your Tend contact. If you have questions regarding your Everee account or receive a message from Everee about a payment, contact the Everee support team at support@everee.com.
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