How to stop an approved pending payment

Did you approve a payment and then realize you need to make changes or want to cancel the payment altogether? 

If the payment has not yet been processed*, Everee has you covered. 

Watch this 2 minute video or read the step by step instructions below.

Click on view details in the Pending payments section on the Payments overview page.

In the Pending payments screen, you will see any payments that have been approved and are pending processing. If your approved payment is eligible for stop payment functionality, you will see Stop payment next to the pending payment on the right side of the screen. If it is not eligible, you will see Processed and will need to contact support@everee.com for assistance with changes.

If you click Stop payment in this screen, it will stop the entire payment run and put it back in the Ready to calculate queue in the Payments overview page. You can then edit, recalculate and approve the payment or delete it entirely. 

If you don't want to stop the entire payment but only want to stop payment on an individual or individuals in the payment, in the above Pending payments page, click on the payment in question to view details. Here you can click Stop payment on an individual or individuals. This will create a new pill in Ready to calculate that contains the individuals you selected. You can then edit, recalculate and approve or delete entirely. Stopping payment on individuals within a payment run has zero affect on the rest of the workers in that run. They will still be paid and processed in the next ACH window.

* What do we mean by, "has not yet been processed?"

Everee processes same-day payments by 11:00am MST on banking days. Between the hours of 5:45am-11:30am MST, stop payment is not available because this is our ACH window. As soon as you hit Approve, Everee immediately goes to work processing your payment so that your workers get paid as soon as possible that same day. If you approve a payment outside of that window, stop payment is available. So if a payment is approved between the hours of 11:30am-5:45am MST (the next business day), stop payment will be available to use. If you have any questions or still need assistance with payments approved within the ACH window, please contact support@everee.com.