Did your admin notify you that your "TIN verification failed"?
What this means: Your reporting information (name and tax identification number) did not match government records. Your information could not be verified. Your pay will not be affected, however, there may be issues with your tax filing. You should take action on this as soon as possible.
What to do: Read this article to understand why your information needs correcting and some common issues during this process.
You cannot change personal information on the mobile app. Please log in to Everee at https://app.everee.com/login to update your information.
For your account to pass verification, your Tax Identification Number (also called TIN) and your legal name (or business name) must match government records.
Some common issues why a name and TIN (SSN, ITIN, or EIN) combination did not match:
- Incorrect or misspelled names: Your name on your Everee profile must be your legal name registered with the Social Security Administration or the legally registered business name. If you have changed your name, please ensure you update it with the Social Security Administration. a. For additional help changing your name with the SSA, click here. b. To learn how to change your name in Everee, scroll down for step by step photos.Note: If your name contains special characters that are not on a standard English keyboard, please use the closest English character to represent it. Government verification systems only accept characters in the name that are part of the standard English alphabet.
- Incorrect TIN: This is your Social Security Number or ITIN for individuals, or an EIN for contractors. Check to see if you entered the wrong numbers or had a typo.
- Do not use nicknames or shortened names. If you have a preferred name, use that in the 'preferred name' field on your profile, and use your legal name in the First and Last name fields.
- Do not use titles before or after the name (Mr., Mrs., Jr. etc) or academic degrees.
Name changes not reported to the Social Security Administration will result in an error. Changes with the SSA are pushed to the IRS in approximately 6 weeks.
Other scenarios for contractors:
- If you are a sole proprietor using a DBA: Use the first and last name fields for your personal legal first and last name. There is a separate field for your DBA. You can update this on the account settings page in your Everee account on a web browser.
- If you are a contractor operating your business NOT as a sole proprietor: Double check that the First and Last Name fields on your profile contain your legal individual name. If you have your business name in these fields, your verification will fail. Everee recently released a feature (Sept 2022) that allows contractors to enter their business information on their profiles. Ask your admin to convert your account to a business contractor account and provide them with your legal business name and your EIN. This help article explains how admins can convert an account to type "Business".
To update your information, please take the following steps:
1. Log in to your Everee account using a web browser. Click the icon in the top right corner and select Account. Note: You cannot edit your personal information in the Everee mobile app.
2. Select "Personal Information". Or, if you're a contractor operating as a business, this would say "Business Information".
3. Review your first and last legal name. Ensure they are your legal names as listed on your Social Security Card or other legal documents provided by the Social Security Administration. Ensure they are spelled correctly and contain only English alphabet characters. If needed, click "update" and make the necessary changes.
If you would like to be called by a preferred name or nickname, enter that name into the "Preferred Name" field.
Note: If you have your business name entered in the "first and last name" fields, contact your administrator and ask them to convert your account to a business contractor account and provide them with your EIN. This feature was released September 2022 and admins can find a help article on the Everee support site.
4. Review your Taxpayer Identification Number (SSN/ITIN/EIN). Your complete TIN is not visible on your profile for security reasons. You cannot change your TIN yourself - it requires an admin.
Contact your admin and ensure that the TIN on your Everee account is correct. Please check for typos and ensure all the numbers are in the right order.
5. If you run into any issues, please contact your admin for help. If you cannot access your account, contact your admin.
Thanks for helping ensure the accuracy of the information in our system so your informational returns are accurate and timely.